Fault single contact

Dedicated helpdesk staff, multilingual support available

Remote support

Efforts to solve clients' issues by means of remote connections, improving first call resolution

Service requests/Logging and dispatching of faults

Recording of incidents, resolution solutions/points and assignment to the appropriate resolver

Working time coverage

Coverage of standard working hours, also 24/7 available on request

Standard service reporting

Provide relevant business volume statistics, service metrics, performance etc.

Service promotion/adoption

Assistance in adjusting client expectations, changing their habits and helping to promote and adopt new solutions